Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpmedepot@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at helpmedepot@gmail.com. 

Exceptions / non-returnable items
Due to the nature of specific styles being pre distressed/washed/faded or ripped,  these items cannot be returned. Only items that are sold as new without intentional blemishing can be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not accepted. Items must be returned in full and issued a refund. To ensure that you receive the correct item, please place a separate order while the unwanted item's refund is processed separately.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@referencedepot.com.

International Orders
All international orders are final and are not eligible for returns.